Registered before dispatch
The case number connects your information, device and processing route.
Data Recovery Across Germany
Professional data recovery: ship securely from across Germany.
Whether the problem is a faulty HDD, failed SSD, damaged USB drive or critical RAID array, DataDoc assesses the case in Cologne and accepts registered storage media from across Germany through an agreed shipping route.
Switch off the device. Do not initialise, format, repeatedly restart or install recovery software on the affected medium. Do not charge liquid-damaged devices.
Storage media and systems
Specialist methods, not a one-size-fits-all solution.
The storage technology and symptoms determine the technical approach, from a private photo archive to business-critical arrays.
Hard drives (HDD)
Mechanical, electronic, firmware and file-system damage, including clicking, impact damage and missing detection.
Explore service →SSD and NVMe
Controller, firmware, electronic and NAND faults in SATA, NVMe and external SSDs.
Explore service →USB drives and memory cards
Chip- and controller-specific reconstruction after connector, controller and flash-memory damage.
Explore service →RAID, NAS and servers
Structured assessment of failed arrays and business-critical storage systems.
Explore service →Phones and tablets
Data access after liquid, impact or electronic damage, including devices that no longer start.
Explore service →A clearly agreed route
The location is not decisive. A safe process is.
From registered shipment to documented data delivery, the medium remains assigned to a unique case number. Antistatic protection, firm cushioning and a rigid outer box protect it in transit. Recovered data uses the protected delivery method agreed beforehand.
Domestic cases can be sent from across Germany after registration. International shipments are reviewed separately before dispatch; domestic shipping arrangements do not automatically apply abroad.
Safe packagingSecurely prepared
Antistatic packaging, firm cushioning and a rigid box protect the medium.
Express when time matters
Direct courier collection and priority response can be requested for critical cases.
Controlled return
Recovered data is provided through the previously agreed protected route.
Our process
Four controlled steps to data delivery.
Diagnosis, quotation and approval remain separate. Paid recovery begins only after your explicit approval.
01 · Register the case online
Provide device, symptoms, data priority and urgency. A case number provides clear assignment.
02 · Ship securely from Germany
Use the packaging guide and agreed shipping route. Express collection can be requested for time-critical cases.
03 · Diagnosis and fixed price
Without a follow-up order, technical diagnosis costs €89.00 including VAT. If you accept the quotation, diagnosis is included in the total and is not charged separately; the fixed price is not reduced by that amount.
04 · Recovery and data delivery
After approval, controlled work begins. The secure delivery method is agreed according to data volume and protection needs.
Business-critical cases
Business servicesRAID, NAS or server failure?
Priority intake, express logistics, documented handover, status communication and an optional NDA for sensitive systems.
Frequently asked questions
Data Recovery Across Germany: clearly explained.
Can I send a storage medium from anywhere in Germany?
Yes. DataDoc accepts registered recovery cases nationwide. After registration, you receive a case number and information about the agreed shipment route.
How do I package a hard drive or SSD?
Use an antistatic bag, stable internal cushioning and a rigid outer box. The medium must not move inside the parcel. The packaging guide explains the steps.
What does diagnosis cost?
Without a follow-up order, diagnosis costs €89.00 including VAT and covers technical analysis and documentation. If you accept the fixed-price offer, diagnosis is included in the total and not charged separately.
Does DataDoc start recovery without my consent?
No. After diagnosis, you receive a binding fixed-price quotation. Paid recovery starts only after explicit approval.
Is express collection available across Germany?
A 24/7 express courier collection can be requested for urgent private and business cases. Feasibility, collection time and costs are agreed before commissioning.
How do I receive recovered data?
Depending on volume and protection needs, data is delivered through a protected download or on a suitable storage medium. The method is specified in the quotation beforehand.
Choose your service route.
Sending from outside Germany? Agree international acceptance, costs and return transport before dispatch.
Describe the damage before trying again.
DataDoc · Diemelweg 23 · 50765 Cologne
Initial guidance helps establish a safe handover route. No unannounced drop-off.