RAID & NAS incidents
Multiple-drive failures, degraded arrays, failed rebuilds and damaged volumes.
Business data recovery
A critical storage failure needs clear ownership and controlled decisions.
DataDoc supports companies, IT providers and organisations with prioritised assessment, documented handover, NDA options and structured communication from Germany.
Important: Switch the affected device off. Do not initialise, format, repair or repeatedly restart the storage medium.
Specialist services
Support for operationally critical storage incidents.
The objective is to stabilise the situation, preserve the original evidence and define a technically realistic recovery route.
Servers & enterprise storage
Prioritised handling of operationally critical systems and storage devices.
Confidential handling
Optional NDA, defined contacts and documented transfer of devices.
Emergency coordination
24/7 express collection can be requested for time-critical cases.
Traceable communication
Clear ownership, status updates and approval points throughout the case.
Protected data delivery
Delivery method agreed according to data volume and security requirements.
Controlled process
Clear steps, documented decisions.
The technical route depends on the device, failure mode, data priority and any previous attempts.
- 01
Incident intake
System configuration, business impact, device inventory and previous actions are recorded.
- 02
Logistics and custody
Collection or shipping is agreed in advance, including device labelling and responsible contacts.
- 03
Technical assessment
Member drives and system metadata are assessed before any reconstruction or rebuild attempt.
- 04
Approval and recovery
Scope, result criteria, price and delivery route are documented before work starts.
DataDoc · Cologne, Germany
Discuss your caseInternational enquiries, specialist work in Germany.
We clarify acceptance, shipping, costs and the return route before you send a device from outside Germany.
Frequently asked questions
What you should know before sending a device.
Can an NDA be signed before shipment?
Yes. An NDA can be agreed before devices or detailed technical information are transferred.
Can you arrange an urgent collection?
A 24/7 express collection can be requested. Availability, timing and cost are confirmed before commissioning.
Do you handle RAID and NAS systems?
Yes. DataDoc assesses RAID, NAS, server and enterprise storage, subject to system type and technical condition.
Can our IT department remain the technical contact?
Yes. Defined business and technical contacts can be recorded for approvals and status communication.
Do you provide a fixed price?
Following diagnosis, DataDoc provides a binding quotation describing the intended recovery result and separately identified costs.