Faulty hard drive
Mechanical damage, unusual sounds or an internal or external hard drive that is no longer detected.
Private customers
Data recovery for private customers in Cologne and across Germany.
Avoid further access and power-on attempts. We clarify the situation, explain realistic options and begin commissioned work only after your explicit approval.
Quotation before work starts.
Standard diagnosis: €89.00 including VAT without a follow-up order; included in the fixed price if commissioned, without reducing that price.
Recovery fee linked to the agreed result.
DataDoc in your region
Personal support in Cologne. Accessible from across Germany.
Receive an understandable diagnosis and a binding fixed-price quotation, then decide for yourself. Secure nationwide shipment and express collection for critical cases provide agreed handover routes.
Typical situations
When a case needs specialist assessment.
Phone and liquid damage
Liquid damage to a phone, tablet or MacBook: do not switch the device on again.
SSD or flash-storage failure
SSDs, USB drives and SD cards require their own chip-specific diagnosis.
Laptop will not start
Logic-board damage after a fall, power surge or contact with liquid.
Storage media
Common storage technologies, individually assessed.
Mechanically damaged hard drives, failed flash storage and complex systems require an individual fault analysis. Each medium receives chip- or component-specific diagnosis.
- Hard drives (HDD)
- SSDs
- USB drives
- SD cards
- Smartphones
- Laptops and MacBooks
Our process
Four steps towards clarity.
01 · Do not switch the device on again
Further access or startup attempts may worsen the condition of the storage medium.
02 · Register the case
Request a free initial assessment and a shipping label, or act promptly after liquid damage.
03 · Ship securely
Package the device safely and send it from within Germany using the supplied label.
04 · Receive the diagnosis
We assess the damage and explain realistic prospects together with a binding price.
For international shipments, agree acceptance, transport costs and the return route first.
Recovery fee only for the agreed result.
If the commissioned data recovery cannot be completed successfully for technical reasons, the recovery fee itself does not apply. The diagnosis fee disclosed beforehand covers the analysis performed and remains separate.
Clarity first. Then your decision.
Request your free initial assessment.