Customer documents

Prepare safely. Document clearly.

Download the relevant documents, complete them in full and enclose them with your shipment or handover.

All four downloads below are available in English. The courier commission and NDA are templates; the individual transport terms and any required legal review remain separate. Contact DataDoc before completing a document if you need clarification. Full English packaging instructions are available online.

English PDF · complete and print

Shipment accompanying form

Device, symptoms, contact details and requested processing information to enclose with the parcel.

English PDF · 3 pages · checklist

Detailed impact protection, immobilisation and antistatic packaging instructions, including battery warnings.

English PDF · express process

Commission and approval document for time-critical collection after acute data loss or system failure.

English PDF · businesses and public authorities

Template for business customers covering confidential treatment of systems, data and case-related information.

No case number yet?

This lets us match your documents and device to the correct case. International shipments require prior acceptance and agreed transport arrangements.