Pre-approved shipment
Do not send a device before DataDoc has confirmed acceptance, address details and the return route.
International shipping to Germany
Agree the route before sending irreplaceable hardware.
International data recovery requires more than a delivery address. DataDoc confirms case acceptance, packaging, carrier, costs, return route and any customs requirements before dispatch.
Important: Switch the affected device off. Do not initialise, format, repair or repeatedly restart the storage medium.
Specialist services
A defined chain from your location to DataDoc.
Every international case is checked individually because carrier rules, insurance options and customs requirements vary by country.
Protective packaging
Use antistatic protection, firm cushioning and a rigid outer box so the device cannot move.
Clear identification
Your case number must accompany the device and remain visible without exposing unnecessary personal data.
Express collection
Time-critical collection can be requested and is confirmed separately before commissioning.
Costs agreed in advance
Inbound shipping, return shipping, customs and any carrier costs are clarified before dispatch.
Controlled return
Original hardware and recovered data follow the delivery method agreed in the quotation.
Controlled process
Clear steps, documented decisions.
The technical route depends on the device, failure mode, data priority and any previous attempts.
- 01
Contact DataDoc first
Provide country, device type, symptoms, urgency and approximate data volume.
- 02
Receive acceptance details
We confirm whether the device can be accepted and specify the case number and shipping requirements.
- 03
Package and dispatch
Protect the medium against impact, movement, static electricity and moisture. Keep tracking evidence.
- 04
Arrival and diagnosis
After receipt and assignment to the case, the technical diagnosis and quotation process begins.
DataDoc · Cologne, Germany
Discuss your caseInternational enquiries, specialist work in Germany.
We clarify acceptance, shipping, costs and the return route before you send a device from outside Germany.
Frequently asked questions
What you should know before sending a device.
Can I send a device without contacting DataDoc?
No. International devices must not be sent before acceptance, shipping and return arrangements have been confirmed.
Which European countries do you serve?
Enquiries from EU and other European countries can be assessed individually. Carrier availability, customs and return options depend on the origin country.
Who pays international shipping?
Shipping, carrier, customs and return costs are agreed before dispatch and shown separately where applicable.
How should a hard drive be packaged?
Place it in an antistatic bag, surround it with firm cushioning and use a rigid outer carton. The drive must not move inside the parcel.
What about customs outside the EU?
Shipments from non-EU countries may require customs declarations, taxes or import processing. These details must be clarified before dispatch.