Repair businesses
An escalation route for complex logic-board, liquid-damage and data-recovery cases outside your own service scope.
B2B partner service
Refer complex customer cases without handing away trust.
DataDoc supports IT providers, managed service companies and repair businesses as a technical escalation partner for demanding data recovery and component-level work.
Who we support
Add specialist knowledge where your own process ends.
IT providers and managed service companies
Specialist support for your customers’ HDD, SSD, RAID, NAS and server failures.
Consultants and supported businesses
Defined contacts, confidential handover and an optional NDA for sensitive business cases.
Responsibility and customer protection
Agree responsibilities before the first case.
White-label arrangements, commission models or fixed processing times are not promised as standard. Cooperation depends on the case type, volume and desired customer communication.
- Who commissions the work and receives the invoice?
- Who obtains consent and technical approvals?
- Which contact handles communication?
- How are devices, access information and results handed over?
- Which confidentiality and data-protection requirements apply?
- Who decides on return shipment or disposal?
Partner process
From first contact to a traceable customer case.
01 · Enquire about cooperation
Briefly introduce your company, contact person, customer group and typical requirements.
02 · Agree how to work together
Define communication, case handover, confidentiality, shipping and responsibilities.
03 · Register a customer case
Document the device, fault, data priority and previous interventions clearly.
04 · Track status and approvals
Diagnosis, quotation, customer decision and result remain assigned to a clearly identified case.
Looking for a technical escalation partner?
Briefly describe your company, typical case types and expected monthly volume.