Email enquiry
For international cases, email allows device details, country and technical history to be recorded accurately.
Email info@datadoc-repair.com International case enquiry
Contact DataDoc before sending your device.
Tell us your country, device, symptoms, required data, urgency and previous attempts. We will clarify whether the case can be accepted and which shipping route is appropriate.
Urgent business case
For a critical RAID, NAS or server failure, state “URGENT BUSINESS CASE” and your callback number in the subject and message.
Call +49 151 677 094 75Shipping from abroad
Do not dispatch until DataDoc has confirmed acceptance, case number, packaging, carrier costs and return arrangements.
Read shipping requirementsInclude these details
Help us assess the correct route.
- Country and preferred language
- Device type, manufacturer and exact model
- Failure symptoms and last successful use
- Impact, liquid, power or update events
- Previous repair or recovery attempts
- Most important folders or data types
- Approximate data volume, if known
- Deadline and business impact