HDD
Use an antistatic bag and thick, shock-absorbing cushioning. Do not place stress on the connectors or circuit board.
Safe shipment
Protect your hardware on its way to DataDoc.
Do not switch the affected device on again. Keep it dry, cushioned against impact and unable to move. Loose electronics also need antistatic protection.
Sending from outside Germany? Agree acceptance, costs and the return route before dispatch.
Before packing
Switch off and leave the device unchanged.
Do not test, charge, open, dry, format or restart the device. Further recovery attempts can increase damage or overwrite recoverable data.
Eight clear steps
Pack it correctly.
- 1
Protect each item separately
Wrap each part separately. Put loose electronics in an antistatic bag first, then add shock-absorbing cushioning.
- 2
Leave space around the contents
Allow approximately 5 cm between the contents and the outer box on every side. Cushion the base, sides and lid completely.
- 3
Prevent movement
Fill all empty spaces. Nothing should move inside the closed box during a gentle shake test.
- 4
Keep parts apart
Multiple devices must not touch each other. Place heavy items lower down and sensitive components in the centre.
- 5
Include the accompanying form
Enclose your case number and name clearly. Never place passwords, PINs or device unlock codes openly inside the parcel.
- 6
Seal securely
Seal all seams and load-bearing edges with strong parcel tape at least 5 cm wide.
- 7
Attach the label
Remove old barcodes. Attach the agreed printed shipping label flat on the largest surface and do not cover the barcode with tape. Alternatively, use the official mobile code under the carrier’s instructions; the two options are for the same shipment.
- 8
Keep evidence
Photograph the parcel before handing it over. Retain the posting receipt and tracking number until DataDoc confirms receipt.
For your hardware
Additional protection for sensitive components.
SSD, USB and SD
Protect against bending and crushing. Place small media inside an additional rigid, closed inner box.
Laptop or MacBook
Protect the full surface of the display and case. Include the power supply only if requested, packed separately.
Phone or tablet
Switch it off, protect the display and prevent accidental activation.
NAS or RAID
Pack each drive separately and label it clearly with its slot position. Photograph the drive order beforehand.
Logic board or circuit board
Use an antistatic bag and a rigid inner container. Do not apply pressure to connectors or components.
Your parcel is ready when …
- The device is switched off.
- Every item is protected separately.
- Nothing moves inside the box.
- There is cushioning space on every side.
- The accompanying form includes the case number.
- No access credentials are openly enclosed.
- The box is sealed securely.
- The battery shows no signs of damage.
Supporting documents
Use the accompanying form and guide together.
The completed form helps us assign the shipment to your case. Keep the posting receipt until we confirm arrival. The current downloadable form and PDF guide are in German; the full packaging instructions above are in English.